Carpet, Rug & Upholstery Cleaning FAQs
⏱ Drying Times
How long until carpets are dry?
2-24 hours depending on method: Steam cleaning (6-12h), dry cleaning (1-4h)
How long until rugs are dry?
Varies by pile height and material:
• Low-pile synthetics: 4-8 hours
• Medium-pile wool: 12-24 hours
• High-pile/oriental: 24-48 hours
Always dried flat with air circulation underneath
How long until upholstery is dry?
4-24 hours based on fabric: Microfiber (4-8h), Cotton/Linen (8-12h), Velvet/Heavy fabrics (12-24h)
How to speed up drying?
• Turn OFF air conditioners - they:
- Recirculate humid air, slowing evaporation
- Lower temperatures below optimal drying range
• Carpets/Rugs: Use fans, dehumidifiers, maintain 20-25°C (68-77°F)
• Upholstery: Flip cushions hourly, use air circulation
🧼 Cleaning Basics
How often should I clean?
Carpets: 12-18 months (high-traffic: 6-12)
Rugs: 12-24 months depending on traffic
Upholstery: 1-2 years or after spills
Is stain removal included?
No - Standard cleaning removes surface dirt but not stubborn stains
Stain removal requires:
• Soil-specific treatments
• Specialized solutions
• Additional time/labor
Charges apply based on stain type and severity
Can all stains be removed?
Most common stains lift with proper treatment but:
• Results vary by stain type and age
• Oil, ink, dye, and pet stains are most challenging
• Set-in stains may only fade, not disappear completely
How to maintain rugs after cleaning?
• Rotate every 6 months to even wear
• Use rug pads to prevent slipping
• Vacuum weekly (no beater bar on delicate rugs)
• Professional cleaning preserves fibers
📋 Service Details
Do you move furniture?
We move light furniture only:
• Chairs, side tables, small decor
• We do not move heavy items (beds, dressers, safes)
For full floor cleaning:
• Clear large items before service
• We'll clean accessible areas only
Place furniture back only after carpets are completely dry
How much carpet area do you clean?
Our standard service covers 250 square feet per area (e.g., one average-sized room). Larger spaces may require additional service blocks.
How are rugs priced?
Based on:
• Size (length × width)
• Material (wool, synthetic, silk)
• Pile height
• Special treatments (stain/odor removal)
Example: 5'x8' wool area rug = $X-$Y
How are sectionals priced?
Sectional pricing is based on seat count, with adjustments for:
• Extra-wide seats
• Extended chaise lounges
• Special fabrics
• Heavily soiled conditions
What's included in stain removal pricing?
Additional charges apply for:
• Stain identification and testing
• Specialized treatment application
• Extended dwell/processing time
• Post-treatment verification
Prices vary by stain type and surface material
Should I vacuum before service?
Yes! Thorough vacuuming before our arrival:
• Speeds up the cleaning process
• Improves results
• Avoids our vacuuming surcharge
Essential for rugs to remove embedded dirt